HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your account when you first made a purchase. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

Can I place an order by phone?

Yes, simply phone our number 604-370-0420 and one of our sales representatives will take care of your request(s).

What type of payments do you accept?

We currently accept Visa, MasterCard, American Express, Discover, Debit and e-transfers (in Canada). For further questions, email “sales@ndsupplies.ca

How long will it take for my package(s) to arrive?

Items are shipped on the same day of receipt of order if received before 2:00pm EST. Providing stock is available. Delivery varies between 1-9 days, depending on your location. All orders are shipped from National Dispensary Supplies’ warehouse in Vancouver. The approximate shipping schedule is as follows:

Newfoundland

3-5 Days

New Brunswick

3-5 Days

Nova Scotia

3-5 Days

Prince Edward Island

4-6 Days

Quebec

1-5 Days

Ontario

3-5 Days

Manitoba

3-5 Days

Saskatchewan

3-5 Days

Alberta

3-5 Days

British Columbia

1-3 Days

Yukon

7-9 Days

Northwest Territories

7-9 Days

Can I return my product if I don’t like it?

If for any reason, you are dissatisfied with a product you receive from National Dispensary Supplies, you may return the product for credit. Please contact our Customer Service Department for a returned goods authorization and shipping instructions prior to returning any products. A 20% restocking fee will be charged for products returned, unless it has an error on our part or goods are damaged. Products must be in full case quantities and returned unused and in undamaged condition. Returns must be shipped to us prepaid. We do not accept returns on items purchased more than 3 months prior to the request to return. Once the return item has been received, a credit will be issued to the store less the 20% restocking fee.

What if my product is damaged/broken?

If a product is damaged or malfunctioning, the store can call / email our customer service department. We will assess the necessary steps to take. In most cases, National Dispensary Supplies will arrange to have the item picked up by our courier from the retailer and a replacement item will be shipped out same day as the call / email is received. Delivery of any damaged cartons on a shipment should be refused. If this occurs, contact the customer service rep immediately and inform them of the delivery refusal.

How do I track my order(s)?

Once processed and verified, you will receive a notification pertaining the shipping details and receipt. Products are shipped via Canada Post (or at a courier of our choice). Same day shipping if the order is processed before 2:00PM EST that day.

What if my package doesn’t arrive / gets lost?

In the event of lost mail, we will try to locate the package through Canada Post and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

How do I get entered into the monthly giveaways?

You need to have successfully registered on our site. This is so that if your name is drawn, we are able to contact you. For extra chances of winning, you should be following us on our social media platforms (Facebook, Instagram, LinkedIn).

How long does it take to get a refund?

Once a refund has been processed by our sales team, it may take anywhere from 2-5 business days for you to get your money back.

Do you have a gallery / store?

Yes, you can visit our current location in Richmond at:

160 – 13500 Maycrest Way

Richmond, British Columbia

V6V 2N8

How do I order custom printed product(s)?

Contact our sales team at “sales@ndsupplies.ca” or call us at 604-370-0420 to discuss your questions and concerns. Note that custom orders take more time to ship as they need to be created to your demands.

How do I order wholesale from ND Supplies?

If you run a business, shop or service that requires a lot of product, then please contact our team at “Sales@ndsupplies.ca” or give us a call at 604-370-0420 so we can help you.